Telehealth Psychology: How It Works and What You Can Expect

For many people, the idea of seeing a psychologist online or over the phone still feels a bit unfamiliar — almost like it couldn’t be “real therapy.” But Telehealth has become one of the most effective, accessible, and flexible ways to receive psychological support, and thousands of Australians now choose it as their primary mode of care.

At The Break Psychology, we offer Telehealth sessions through secure video or phone calls, giving you the chance to access support from wherever you feel most comfortable — your home, your office, or even a quiet spot in the outdoors.

Here’s a simple breakdown of how Telehealth works and what you can expect.

How Telehealth Sessions Work:

1. Video Sessions

These sessions take place through a secure, encrypted platform.

All you need is:

• a stable internet connection

• your phone, tablet, or laptop

• a private space where you feel comfortable to talk

At the start of the session, your psychologist will check in with you about privacy, safety, and comfort. The flow of the session is the same as in-person therapy — we talk, explore, reflect, and work through your goals at your pace.

2. Phone Sessions

Phone sessions are just as effective, especially if you:

• don’t have good internet

• prefer not to be on camera

• are feeling overwhelmed and want a gentler approach

Your psychologist will call you at the appointment time, and the session unfolds just like a video or in-person conversation — focused, structured, and supportive.

What You Can Get Out of Telehealth

Telehealth isn’t a second-best option. Research consistently shows that Telehealth psychological therapy is as effective as face-to-face treatment, and for some people, it’s even more helpful.

Benefits include:

✔ Comfort and Convenience

Attend from your home or a space that feels grounding.

✔ Greater Privacy

No waiting rooms, no travel time, no additional stress.

✔ Consistency

Life happens — Telehealth allows therapy to continue even when you’re busy, unwell, travelling, or just unable to get to the clinic.

✔ Flexibility

Video or phone — depending on your needs and comfort that day.

✔ Quality of Care

The therapy is the same. Evidence-based treatment, emotional support, and collaboratively working through your goals.

Does Telehealth Feel Different?

In some ways — yes.

It’s more flexible, more accessible, and sometimes less intimidating than walking into a clinic. People often notice they open up faster because they’re in their own environment.

In other ways — no.

The therapeutic relationship, the evidence-based tools, the depth of the work — all of that remains the same.

Your psychologist stays fully focused on supporting you, just as they would in person.

Is Telehealth Right for Me?

Telehealth works well for:

• anxiety

• trauma

• low mood

• burnout

• life transitions

• relationship stress

• chronic health challenges

• emotional regulation

• parenting support

• and most therapeutic goals

Some clients use Telehealth exclusively, while others combine it with face-to-face sessions or Walk & Talk therapy — whatever suits your life best.